Studio
policies.
Booking, cancellation, lateness, privacy, pets and payment. What you need to know before and after your appointment at Wolf SGX.
Booking Policy
Important information about how to book your appointment and our cancellation policies
When You Book
By booking an appointment at WOLF SGX you acknowledge and accept our punctuality, cancellation, no-show and payment policies. Communication records related to appointments — text messages, calls and emails — are kept as part of running and organizing our business.
Rescheduling Your Appointment
Rescheduling is not cancelling: if you need to move your appointment, your deposit is kept and applied to the new date. Rescheduling is accepted only within the same month as your original appointment and is subject to availability in our schedule. If you request the change within the 48 hours before your service, a $10 rescheduling fee applies. Important: cancellations and rescheduling are not handled through the booking platform. Message us on WhatsApp, call us or send us an email — that is the only way we can record your request.
Regular Booking
A 50% deposit of the service is required to book: it is what confirms your appointment. The deposit is non-refundable. If you cancel, the deposit is not returned — that is what covers the cancellation, there is no additional charge. On the day of your appointment, the deposit is applied to your total. If you need to move your appointment rather than cancel it, see our rescheduling conditions: in that case your deposit is not lost.
Same-Day Booking Policy
For same-day bookings, a $30 deposit is required. This is an exception to our usual 50% deposit. The deposit is non-refundable in case of cancellation and is applied to your total bill.
Punctuality Policy
At WOLF SGX we are committed to quality service, respecting your time as much as our own. We allow a maximum grace period of 10 minutes. If you arrive after that, we will offer to adjust the design so the service fits in the remaining time. If you prefer not to change it, we will reschedule your appointment and you will have 3 business days to confirm the new date and keep your deposit.
Cancellation Policy
Conditions that apply to cancellations, no-shows, service changes and appointment rescheduling.
3 Business Day Window
After a no-show charge, or when we reschedule your appointment because of a delay of more than 10 minutes, we will send you a message asking you to get in touch. You have a maximum of 3 business days from that notice to request your new appointment. If you contact us within that window, the amount already charged is applied to the rescheduled service, with nothing further to pay. Rescheduling is subject to availability in our schedule: you may choose from the times we offer you, with no guarantee of a specific day or hour. After the 3 business days, the appointment is treated as cancelled and the amount is lost.
Service Modification
If you decide to modify or remove services that have already been scheduled, 50% of the canceled service amount will be charged at the time of your appointment, even if it was not previously paid. We recommend planning your appointment in advance to avoid last-minute changes.
No-Show & Service Refusal
Refusing the service once at the studio does not exempt you from paying in full. If you do not show up and we cannot reach you, the appointment is treated as an immediate cancellation. We attempt to contact you by text message, phone call and email; if we receive no reply, the remaining amount is charged up to the full price of the service. The charge is processed immediately, without waiting the 3 business days.
Payment Methods
Payment methods accepted in our studio for your convenience
Accepted Payment Methods
We accept the following payment methods: Debit or Credit card, Cash
Service Warranty
Information about the warranty applicable to our nail services
Warranty Coverage
The warranty applies only when gel, color, or false nail extensions lift, or when the color cracks. Coverage is valid for 7 days from the date of service; after that period, any adjustment or repair is charged as a new service.
Warranty Exclusions
The warranty does not apply for external damage from impacts, nail biting, or self-made modifications such as filing your nails yourself.
Repair Schedule
All services, adjustments, and repairs are performed only during established business hours. Even if some repairs seem quick, each service requires review and preparation time, so no services are performed outside business hours or on rest days.
Health & Hygiene
Health and hygiene measures applied before performing certain services.
Pre-Service Pedicure Assessment
Before every pedicure service, we briefly check the condition of your nails. If we notice signs of a possible condition (for example, a fungus or another abnormality), we reserve the right not to perform the service, for your well-being and for hygiene. If you notice changes in your nails, we recommend consulting a health professional.
Studio Information
Everything you need to know about our studio and coexistence rules
About Our Studio
Our studio is located inside an apartment and complies with all necessary health and safety measures.
Video surveillance
For the safety of people and property, the studio is under video surveillance. A visible camera covers the entire work area. It does not record audio, footage is kept for a maximum of 30 days, and only the owner has access to it. It is never published or shared, except where legally required.
Visitor Policy
Maximum one companion is allowed per client. Children under 10 years of age are not permitted in the studio.
Pet Policy
We accept pets! We accept dogs or cats of medium or small size that are calm and obedient. Please note that in case of property damage, whether material or sanitary, the owner will be responsible for the damage caused.
Allergy Notice
We have a pet (dog) in our workspace. If you have allergies to animals, please let us know when booking to take the necessary precautions.
Privacy Policy
How we collect, use and protect your personal information (Quebec Law 25)
Data We Collect
We collect: name, phone number and email (through Square Appointments to manage your booking) and the communication records related to your appointments: text messages, calls and emails. If you accept analytics cookies, device and browsing data are also collected anonymously through Google Analytics.
Purpose of Use
We use your data to: manage bookings and send appointment reminders, communicate with you about your service, and improve our website experience (with your consent).
Third Parties
We share data with: Square Inc. (booking and payment platform) and Google LLC (site analytics, only with your consent). We do not sell or share your data for advertising purposes.
Data Retention
Booking data and communication records: for the duration of the active business relationship, as part of running our business. Analytics cookies: 14 months maximum. Cookie consent: until you revoke it. You can request deletion of your data at any time.
Your Rights
Under Quebec's Law 25, you have the right to: access your personal data, correct inaccurate information, request deletion of your data, and receive your data in a portable format. To exercise these rights, contact us at +1 438 778 7125.
Privacy Officer
The owner of Wolf SGX serves as the person responsible for the protection of personal information. For any privacy inquiries: +1 438 778 7125, 366 9e Avenue, Lachine, QC H8S 3C2.
Cookies & Tracking
Information about cookies and tracking technologies on our site
Necessary Cookies
These cookies are essential for the site to function: wolfsgx-language-preference (your language preference) and wolfsgx-cookie-consent (your cookie choice). They are always active and do not require consent.
Analytics Cookies
Google Analytics (_ga, _ga_*) measures visits, page views and traffic source anonymously. These cookies are only activated if you accept in the consent banner. Data is retained for a maximum of 14 months.
Cookie Management
You can change your choice at any time by deleting cookies from your browser. When you revisit the site, the consent banner will reappear so you can choose your preferences.