Deposits and Cancellations
Important information about how to book your appointment and our cancellation policies
To make an appointment, a 50% deposit of the service is required. If you wish to cancel, you must do so 24 hours before your appointment. Cancellations less than 24 hours in advance will receive only 50% of the deposit back. The deposit will be deducted from your total bill on the day of your appointment.
For same-day bookings, a $20 deposit is required. The deposit is NOT refundable in case of cancellation. The deposit will be deducted from your total bill.
At WOLF SGX, we are committed to providing quality service, respecting both your time and ours. Therefore, we have a strict punctuality policy: a maximum delay of 10 minutes is allowed. After this time, the appointment will be canceled or rescheduled, depending on each case. We appreciate your understanding and support in maintaining an organized and punctual service.
Last-minute cancellations (without prior notice or with very short notice) will incur an additional fee. This fee will be charged at your next appointment with us.
If you decide to modify or remove services that have already been scheduled, 50% of the canceled service amount will be charged at the time of your appointment, even if it was not previously paid. We recommend planning your appointment in advance to avoid last-minute changes.
Available Payment Options
Payment methods accepted in our studio for your convenience
We accept the following payment methods: Debit or Credit card, Cash
Coverage and Conditions
Information about the warranty applicable to our nail services
The warranty applies only when gel, color, or false nail extensions lift, or when the color cracks.
The warranty does not apply for external damage from impacts, nail biting, or self-made modifications such as filing your nails yourself.
All services, adjustments, and repairs are performed only during established business hours. Even if some repairs seem quick, each service requires review and preparation time, so no services are performed outside business hours or on rest days.
Space Rules and Policies
Everything you need to know about our studio and coexistence rules
Our studio is located inside an apartment and complies with all necessary health and safety measures.
Maximum one companion is allowed per client. Children under 10 years of age are not permitted in the studio.
We accept pets! We accept dogs or cats of medium or small size that are calm and obedient. Please note that in case of property damage, whether material or sanitary, the owner will be responsible for the damage caused.
We have a pet (dog) in our workspace. If you have allergies to animals, please let us know when booking to take the necessary precautions.
Personal Data Protection
How we collect, use and protect your personal information (Quebec Law 25)
We collect: name, phone and email (through Square Appointments to manage your booking). If you accept analytics cookies, anonymous device and browsing data is also collected through Google Analytics.
We use your data to: manage bookings and send appointment reminders, communicate with you about your service, and improve our website experience (with your consent).
We share data with: Square Inc. (booking and payment platform) and Google LLC (site analytics, only with your consent). We do not sell or share your data for advertising purposes.
Booking data: during the active business relationship. Analytics cookies: 14 months maximum. Cookie consent: until you revoke it. You may request deletion of your data at any time.
Under Quebec's Law 25, you have the right to: access your personal data, correct inaccurate information, request deletion of your data, and receive your data in a portable format. To exercise these rights, contact us at +1 438 778 7125.
The owner of Wolf SGX serves as the person responsible for the protection of personal information. For any privacy inquiries: +1 438 778 7125, 366 9e Avenue, Lachine, QC H8S 3C2.
Technologies We Use
Information about cookies and tracking technologies on our site
These cookies are essential for the site to function: wolfsgx-language-preference (your language preference) and wolfsgx-cookie-consent (your cookie choice). They are always active and do not require consent.
Google Analytics (_ga, _ga_*) measures visits, page views and traffic source anonymously. These cookies are only activated if you accept in the consent banner. Data is retained for a maximum of 14 months.
You can change your choice at any time by deleting cookies from your browser. When you revisit the site, the consent banner will reappear so you can choose your preferences.
